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Demo project · Support
Customer support AI assistant
A chatbot that answers customer questions from a company's own documents and hands off to a human when unsure.
Challenge
Support teams answer the same questions repeatedly, often outside working hours.
Solution
We built an assistant grounded on help docs and FAQs, with source citations and escalation to a human.
Outcome
A starting point we customise with each client's content, tone, and support tools.